> REGULATORY ALIGNMENT & PROTOCOL COMPLIANCE
> PRIVACY_POLICY
Last Updated: July 2026
1. Data Controller
The data controller responsible for the processing of personal data collected through this website is ForgeQuantix, registered at Strada Matei Basarab 75, bl. L113, 030167 București Romania. For all data protection inquiries, you may contact our designated data protection officer at [email protected].
2. Categories of Personal Data Collected
We collect and process the following categories of personal data when you interact with our services:
• Identity Data: Full name, professional title, and organization affiliation.
• Contact Data: Email address, telephone number, and physical mailing address.
• Technical Data: IP address, browser type and version, operating system, device identifiers, and访问 timestamps.
• Usage Data: Pages visited, navigation patterns, referring URLs, and interaction metrics collected through analytics tools.
• Communication Data: Content of any correspondence, inquiries, or support requests submitted through our contact forms.
3. Legal Basis for Processing
We process your personal data exclusively under the following legal bases as defined in Article 6 of the EU General Data Protection Regulation (GDPR):
• Consent (Art. 6(1)(a)): Where you have given explicit consent for specific processing purposes.
• Contractual Necessity (Art. 6(1)(b)): Where processing is necessary for the performance of a contract to which you are a party, or to take pre-contractual steps at your request.
• Legitimate Interest (Art. 6(1)(f)): Where processing is necessary for our legitimate business interests, including service improvement, security, and fraud prevention, provided such interests are not overridden by your fundamental rights.
4. Purpose of Data Processing
Your personal data is processed for the following specific purposes:
• To respond to your inquiries and establish communication regarding our services.
• To execute and manage contractual obligations arising from service engagements.
• To maintain and improve the security, functionality, and performance of our digital infrastructure.
• To comply with applicable legal, regulatory, and tax obligations.
• To send transactional communications related to active service engagements (not marketing).
5. Data Retention Period
Personal data is retained only for the duration necessary to fulfill the purposes for which it was collected:
• Contact inquiry data: Retained for a maximum of 24 months from the date of last communication.
• Contractual data: Retained for the duration of the contractual relationship plus 6 years in compliance with Romanian commercial record-keeping requirements.
• Technical/Analytics data: Aggregated and anonymized after 12 months; raw logs purged after 90 days.
6. Data Recipients & Third-Party Transfers
Your data may be shared with the following categories of recipients:
• Cloud infrastructure providers (EU-based data centers) for hosting and storage.
• Payment processing services for transactional processing.
• Analytics service providers for anonymized usage analysis.
We do not sell, rent, or lease personal data to third parties. All third-party processors are bound by Data Processing Agreements (DPAs) ensuring GDPR-compliant handling.
7. International Data Transfers
Where data transfers occur outside the European Economic Area (EEA), we ensure adequate protection through Standard Contractual Clauses (SCCs) approved by the European Commission, or through adequacy decisions for the receiving jurisdiction as published by the European Commission.
8. Your Rights Under GDPR
You have the following rights regarding your personal data:
• Right of Access (Art. 15): Request a copy of all personal data we hold about you.
• Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data.
• Right to Erasure (Art. 17): Request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing (Art. 18): Request limitation of processing activities.
• Right to Data Portability (Art. 20): Request your data in a structured, machine-readable format.
• Right to Object (Art. 21): Object to processing based on legitimate interests.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, submit a request to [email protected]. We will respond within 30 days.
9. Right to Lodge a Complaint
If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Romanian Supervisory Authority for Personal Data Processing (ANSPDCP) at www.dataprotection.ro.
10. Data Security Measures
We implement appropriate technical and organizational measures to protect personal data, including encryption in transit (TLS 1.3) and at rest, access controls with multi-factor authentication, regular security audits and penetration testing, and employee training on data protection obligations.
> REFUND_POLICY
Last Updated: July 2026
1. Refund Eligibility Framework
ForgeQuantix operates a milestone-based delivery model. Refund eligibility is assessed against the following criteria:
• Cancellation before work commencement: Full refund of any advance payments within 14 business days.
• Cancellation after work has commenced but before the first milestone: Refund of 75% of the amount paid for the current phase.
• Cancellation after completion of one or more milestones: No refund for completed milestones; prorated refund for the current in-progress phase calculated at 50% of the remaining phase value.
2. Non-Refundable Items
The following are non-refundable once delivered:
• Completed and accepted project milestones that have been signed off via written approval.
• Third-party software licenses procured on behalf of the client.
• Domain registration and hosting setup fees.
• Consultation hours that have been consumed and documented.
3. Quality Disputes
If you believe deliverables do not meet the agreed specifications:
• Submit a formal dispute notice within 14 days of delivery.
• We will conduct an internal quality audit within 5 business days.
• If the dispute is validated, we will remediate the deliverables at no additional cost within the originally agreed timeline.
• If remediation is not possible, a partial refund proportional to the affected scope will be issued.
4. Refund Process
Approved refunds are processed within 14 business days via the original payment method. Refund requests must be submitted in writing to [email protected] with the project reference number and detailed justification.
5. Governing Law
This refund policy is governed by the laws of Romania and the European Union. Disputes shall be resolved through the competent courts of Bucharest, Romania, or through alternative dispute resolution mechanisms as agreed by both parties.
> TERMS_OF_SERVICE
Last Updated: July 2026
1. Acceptance of Terms
By engaging the services of ForgeQuantix ("the Provider"), located at Strada Matei Basarab 75, bl. L113, 030167 București Romania, you ("the Client") agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between the parties and govern all service engagements, project deliveries, and associated obligations.
2. Scope of Services
Services are defined in individual Statement of Work (SOW) documents executed for each project engagement. The Provider delivers web engineering, digital infrastructure, and strategic technology consulting services as specified in the applicable SOW. Any work outside the defined scope requires a formal change request and separate agreement.
3. Project Governance
• Project initiation occurs upon receipt of signed SOW and initial payment deposit (typically 30% of total project value).
• Progress is reported through milestone-based checkpoints as defined in the SOW.
• Client review and approval windows are 5 business days per milestone delivery.
• Delays in client feedback exceeding 10 business days may result in timeline adjustments and resource reallocation.
4. Payment Terms
• Invoices are issued according to the milestone payment schedule defined in each SOW.
• Payment is due within 14 calendar days of invoice date.
• Late payments incur a statutory interest rate of 9.5% per annum as permitted under Romanian commercial law.
• The Provider reserves the right to suspend work if payment is overdue by more than 14 days.
5. Intellectual Property
• Upon full payment, all intellectual property rights for custom-developed deliverables transfer to the Client.
• The Provider retains ownership of pre-existing tools, frameworks, methodologies, and generic utility code used in development.
• Open-source components are governed by their respective license terms, which will be disclosed in project documentation.
• The Provider may reference the project in portfolio materials unless the Client requests confidentiality.
6. Confidentiality
Both parties agree to maintain the confidentiality of proprietary information exchanged during the engagement. This obligation survives termination of the agreement for a period of 3 years. Exclusions apply to information that is publicly available, independently developed, or required to be disclosed by law.
7. Limitation of Liability
The Provider's total aggregate liability under any engagement shall not exceed the total fees paid by the Client for the specific project giving rise to the claim. The Provider shall not be liable for indirect, consequential, incidental, or punitive damages, including but not limited to loss of profits, data, or business opportunities.
8. Warranty Period
The Provider warrants that deliverables will conform to the specifications defined in the SOW for a period of 90 days following final acceptance. This warranty covers defects in workmanship and functional deviations from agreed specifications. It does not cover issues arising from client modifications, third-party integrations, or environmental changes.
9. Termination
• Either party may terminate the agreement with 30 days written notice.
• Immediate termination is permitted in case of material breach that remains uncured for 14 days following written notice.
• Upon termination, the Client pays for all work completed up to the termination date.
10. Governing Law & Dispute Resolution
These Terms are governed by the laws of Romania and the European Union. Any disputes arising from or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the competent courts of Bucharest, Romania. Both parties may also agree to binding arbitration under the rules of the Bucharest Court of Arbitration.
11. Amendments
The Provider reserves the right to amend these Terms with 30 days advance written notice. Continued engagement after the effective date of any amendments constitutes acceptance of the revised Terms.